FREQUENTLY ASKED QUESTIONS

What Are Your Service Levels and Cutoff Times for Property Condition Reports in Clark County?

We offer clear service levels and cutoffs so lenders and asset managers can plan around real timelines. Same-day windows are available for exterior-only PCRs in core zones when orders arrive before the cutoff.

Service levels

  • Standard: Exterior-only by next business day; interior & exterior typically 1–2 business days depending on access.
  • Rush: Exterior-only same day in core areas if received before cutoff; interior & exterior next business day after confirmed access.
  • Priority: Coordinated time-specific window with dispatcher confirmation; surcharge applies.

Daily cutoffs and delivery

  • Exterior-only same day: orders received before 11:00 AM in core coverage (Arts District, Downtown Summerlin, Water Street District) deliver by 7:00 PM.
  • Interior access sets: scheduled on confirmed access; typical delivery next business day.
  • Batches (5–20 addresses): route optimized; typical delivery 24–72 hours depending on zones.

Scheduling notes

  • Weekends and holidays available with Priority windows.
  • Weather, secured sites, or concierge delays may shift slots; we notify your team immediately.
  • For scope changes or add-ons (posting, recheck, loss draft), see Interior & Exterior Property Inspection.

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